Amazon Sales – Buyer Beware
From our own factual investigations, we have experienced time and again the unauthorized sales of our products by both Amazon directly, as well as a number of Amazon marketplace sellers. With the exception of the three Authorized Retailers listed in this section, Focal America cannot and will not support products purchased from Amazon or Amazon marketplace.
Often the products sold via these unauthorized listings have been sourced from other countries or distributors such as India, and therefore are unable to be backed by Focal America. Purchasing products from unauthorized Amazon retailers means you will receive no product guarantee, no warranty, no product service, and no technical support.
Focal America cannot guarantee that any of these products purchased from unauthorized Amazon sellers are authentic.
We are also aware that there are frequently obsolete products sold via Amazon. A consumer may purchase a kit fully unaware that the reference is obsolete by more than two years. Likewise, they may purchase what they believe to be a current product and receive instead a discontinued version.
Protect yourself as a consumer by staying aware, and buy only from our Authorized Retailers.
Authorized Amazon Retailers
